Return Policy
Last Updated: October 20, 2026
Thank you for shopping with Vearynqola.
We want you to feel confident when purchasing pet essentials from vearynqola.com. This Return Policy explains when an item may qualify for a return, refund, replacement, or other resolution.
Please review the terms below before submitting a request.
1. Return Window
Unless otherwise stated on the applicable product page, eligible return requests should be submitted within 30 days after delivery.
To qualify for a standard return, an item should generally be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from pet hair, odors, stains, or damage
- In substantially the same condition in which it was received
- Returned with all original parts and accessories
- In its original packaging where reasonably possible
Proof of purchase or a valid order number may be required.
2. How to Request a Return
Before sending any product back, please contact:
Please include:
- Your full name
- Order number
- Email address used at checkout
- Product you wish to return
- Reason for the return
- Photos or video where relevant
Our customer service team will review your request and provide the applicable return instructions.
Do not send merchandise back before receiving authorization from us.
3. Return Authorization
All physical returns must be approved before shipment.
If your request is accepted, we may provide instructions concerning:
- Return destination
- Packaging requirements
- Shipping method
- Return identification
- Supporting documentation
Items returned without authorization may experience delays or may not be processed correctly.
Damaged or Defective Products
4. Items Damaged During Delivery
If your product arrives damaged, please contact us as soon as reasonably possible.
Include:
- Order number
- Clear photo of the entire item
- Close-up photos of the damaged area
- Photos of the shipping packaging
- Shipping-label photo where relevant
Please keep the item and packaging until your request has been reviewed.
Depending on the circumstances, an approved claim may result in:
- Replacement
- Refund
- Partial refund
- Another reasonable resolution
5. Defective Products
If you believe a product has a manufacturing defect, please contact us with photos or video showing the issue.
A defect generally refers to a condition that materially affects the intended function of the product.
Minor differences in:
- Color
- Texture
- Shape
- Finish
- Stitching
- Printed pattern
- Manufacturing appearance
do not automatically mean the product is defective.
6. Incorrect Items
If the product you receive does not match your confirmed order, contact:
Please provide:
- Order number
- Photo of the item received
- Product or variation originally ordered
- Packaging photos where relevant
We will review the information and provide the appropriate next steps.
7. Missing Items or Components
Some orders may arrive in separate packages.
Before reporting an item as missing, please check:
- All tracking numbers
- Shipping confirmation emails
- Packaging materials
- Whether another parcel remains in transit
If an item or required component is still missing, contact us with your order information.
Pet Product Return Conditions
8. Used Pet Products
For hygiene and safety reasons, products that have been used by a pet may not qualify for a standard change-of-mind return.
This may include products showing:
- Pet hair
- Saliva
- Food residue
- Odors
- Bite marks
- Scratches
- Stains
- Significant wear
This restriction does not prevent you from contacting us if an item arrived damaged, defective, incomplete, or incorrect.
9. Pet Bowls and Feeding Accessories
Feeding and drinking products may not qualify for change-of-mind returns after they have been used with food, treats, or water.
If you wish to return an eligible feeding item, please keep it unused and in its original condition.
10. Pet Toys
Pet toys naturally experience wear during use.
Damage caused by normal chewing, scratching, biting, pulling, or rough play is generally not considered a manufacturing defect.
Always supervise pets appropriately during play and discontinue use if a toy becomes damaged.
11. Harnesses, Leashes, and Wearable Accessories
Please review sizing information carefully before purchasing wearable pet products.
Where eligible for return, harnesses and similar items should generally be:
- Unused outdoors
- Clean
- Free from pet hair
- Free from stains and odors
- Undamaged
- Returned with original accessories
A sizing issue does not automatically mean the product is defective.
12. Size Selection
Customers are responsible for reviewing available measurements and size charts before ordering.
For harnesses, collars, apparel, and other fitted pet accessories, we recommend measuring your pet rather than selecting a size based only on breed or weight.
If you need help understanding a size chart, please contact us before placing your order.
Change-of-Mind Returns
13. Changed Your Mind?
Eligible unused items may be returned within the applicable return period if you simply change your mind.
For change-of-mind returns, the customer may be responsible for return shipping costs unless:
- The item arrived damaged
- The item was defective
- The wrong item was sent
- Applicable law requires otherwise
Original shipping charges may be non-refundable where permitted by law.
14. Non-Returnable Items
Where permitted by law, certain items may not qualify for standard returns.
These may include:
- Used feeding products
- Used pet toys
- Used grooming products
- Used or worn harnesses and pet accessories
- Personalized or customized items
- Gift cards
- Products marked Final Sale
- Items damaged through misuse
- Products returned outside the applicable return period
Product-specific restrictions may also be stated on individual product pages.
Product Use & Safety
15. Damage Caused by Pet Behavior
Pets vary significantly in size, strength, chewing habits, and behavior.
Damage caused by:
- Aggressive chewing
- Excessive pulling
- Scratching
- Biting
- Improper use
- Continued use after visible damage
does not automatically qualify as a product defect.
Customers should select products appropriate for their pet and inspect them regularly.
16. Improper Installation or Use
Products damaged because of incorrect:
- Installation
- Adjustment
- Attachment
- Cleaning
- Storage
- Assembly
- Use
may not qualify as defective.
Please follow applicable instructions and use products only for their intended purpose.
Refunds
17. Return Inspection
Once an authorized return is received, we may inspect the item to confirm that it meets the applicable return requirements.
We will notify you once the review has been completed.
18. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method.
After the refund is submitted, the time required for funds to appear depends on your:
- Bank
- Card issuer
- Payment processor
- Financial institution
These external processing times are outside our direct control.
19. Partial Refunds
Where only part of an order is affected by an approved issue, any refund may apply only to the affected item.
Partial refunds may also be considered where appropriate based on the specific circumstances.
20. Original Shipping Fees
Where permitted by law, original shipping charges may be non-refundable once shipping services have already been provided.
Exceptions may apply where:
- We shipped the wrong product
- The product arrived damaged or defective
- Applicable law requires otherwise
Replacements & Exchanges
21. Replacements
Depending on the issue and available inventory, we may offer a replacement rather than a refund.
If the same product, size, or color is unavailable, we may provide another reasonable resolution.
22. Exchanges
Direct exchanges may not always be available.
If you want a different:
- Size
- Color
- Style
- Product variation
you may need to return the eligible item according to this policy and place a new order.
Shipping-Related Return Issues
23. Incorrect Shipping Address
Customers are responsible for providing complete and accurate delivery information.
If a parcel is returned because of an incorrect or incomplete customer-provided address, free reshipment is not automatically provided.
Additional shipping charges may apply where appropriate.
24. Refused or Unclaimed Deliveries
If a package is refused or not collected within the carrier's holding period, it may be returned.
Any refund or reshipment will depend on:
- Condition of the returned merchandise
- Original shipping expenses
- Return transportation charges
- Applicable carrier fees
- Applicable consumer law
25. Packages Marked Delivered
If tracking shows your package as delivered but you cannot find it, please first check:
- Mailbox
- Porch
- Parcel locker
- Building reception
- Mailroom
- Other safe delivery locations
You may also wish to contact:
- Household members
- Neighbors
- Building staff
- The delivery carrier
If the parcel still cannot be located, contact us with your order number and tracking information.
Promotions & Gifts
26. Discounted Products
Unless a promotion specifically states otherwise, discounted items remain subject to this Return Policy.
Products expressly marked Final Sale may not qualify for change-of-mind returns except where required by law.
27. Free Gifts
Complimentary products provided as part of a promotion may be subject to the conditions of that offer.
If a qualifying purchase is returned, eligibility for the promotional gift may also be affected where permitted by law.
Order Cancellation
28. Cancellation Requests
If you wish to cancel an order, contact us as soon as possible:
Orders may enter processing shortly after purchase.
We will make reasonable efforts to assist, but cancellation cannot be guaranteed once fulfillment has started.
29. Order Changes
If you need to change:
- Shipping information
- Size
- Color
- Quantity
- Product variation
please contact us promptly.
Once an order has entered processing or shipment, changes may no longer be possible.
Unauthorized Returns
30. Do Not Return Items Without Approval
Products sent back without prior authorization may not be correctly identified or processed.
Always contact:
before returning merchandise.
Return Address Notice
31. Company Address Is Not Automatically a Return Address
The company address listed below is provided for:
- Business identification
- General correspondence
- Company information
It is not automatically the merchandise return address.
If your return is approved, our customer support team will provide the appropriate return destination.
Please do not send products to the company address unless specifically instructed.
Fraudulent or Abusive Claims
32. Policy Abuse
We reserve the right to review claims that reasonably appear to involve:
- False information
- Manipulated photos
- Intentional product damage
- Repeated policy abuse
- Fraudulent transactions
- Unauthorized payment activity
A request may be declined where there is reasonable evidence of abuse, subject to applicable law.
Consumer Rights
33. Legal Rights
Nothing in this Return Policy is intended to exclude, reduce, or waive consumer rights that cannot legally be restricted.
Where mandatory consumer law gives you additional protections, those rights continue to apply.
Changes to This Policy
34. Policy Updates
We may revise this Return Policy from time to time to reflect changes in:
- Store operations
- Products
- Fulfillment procedures
- Customer service practices
- Legal requirements
The latest version will be published on vearynqola.com with an updated revision date.
Contact Us About a Return
For questions concerning:
- Return eligibility
- Damaged products
- Incorrect items
- Missing components
- Refund status
- Replacements
- Exchanges
please contact:
Brand:
Vearynqola
Website:
vearynqola.com
Email:
support@vearynqola.com
Phone:
+1 (681) 221-5509
Company:
HONGKONG FENGHANG LIMITED
Company Address:
ROOM 8A13 FLOOR 7
MING FAT INDUSTRIAL CENTRE
TUEN MUN
HONG KONG